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Privacy Statement

This Online Privacy Statement describes how Strahman Valves collects, retains, uses, shares and protects personal information available to us through your use of StrahmanValves.com.   For purposes of this Online Privacy Statement, “Personally Identifiable Information” is information that identifies you personally, either alone or in combination with other information, and may include, for example, your name, address, email address, credit card information, and transaction history.  "Personally Non-Identifiable Information" is information about your use of this website, your IP address, your use of linked information or third-party websites, and your web activity.

Your Consent to This Online Privacy Statement

By browsing or using StrahmanValves.com, you are agreeing to the collection, use, and disclosure of your personal information as described in this Online Privacy Statement. If you do not consent to the collection, use, and disclosure of your personal information as described in this Online Privacy Statement, you should not use this site.

Questions Concerning Our Online Privacy Practices

If you have any questions or concerns regarding this Online Privacy Statement or our privacy practices, please email us at strahman@strahman.com or write to us at Strahman Valves Inc., 2801 Baglyos Circle, Bethlehem, Pa. 18020, attention: Customer Service.

This Online Privacy Statement May Change

We reserve the right to update or modify this Online Privacy Statement, at any time and without prior notice, by posting the revised version on this site.  The current version was posted on 3/31/2010.   Changes to the ways in which we collect, maintain, modify, use and/or disclose your personal information will be effective only with regard to the personal information we collect after the revised Online Privacy Statement has been posted on this site.  It is your responsibility to check back here frequently to make sure you are aware of and changes and of the terms of the Online Privacy Statement in effect at the time you use this site. Your use of this site following a change to this Online Privacy Statement constitutes your agreement to the changes and your acknowledgement that you are aware of the terms of the StrahmanValves.com Online Privacy Statement at the time of your use.

Information You Give Us

We collect and retain the Personally Identifiable Information you knowingly and voluntarily provide to us when you use StrahmanValves.com.  For example, we collect and retain the personal information you provide when you register, sign-in, purchase products, apply for credit, participate in a contest or questionnaire, submit product reviews, sign up for our e-mail newsletters, or communicate with customer service. Depending on how you use this site, you may supply us with information such as your name, address, phone number, email address, or credit card information, or information about people to whom purchases will be shipped (for example, a gift recipient).

Information Sent to Us by Your Web Browser

We collect Personally Non-Identifiable Information that is sent to us by your Web browser, such as your IP address, the address of the Web page you were visiting when you accessed StrahmanValves.com, the date and time of your visit, and information about your computer’s operating system. Please check your browser if you want to learn what information your browser sends or how to change your settings. The information provided by your browser does not identify you personally. We use Personally Non-Identifiable Information primarily to create statistics that help us improve this site and make it more compatible with the technology used by our visitors.  However, if you have created a user identity on one of your visits to this site or if you access this site by clicking on a link in an email we have sent you, we may combine the information provided by your browser to information that identifies you personally.

Information We Collect Using Cookies and Other Web Technologies

We use "cookies" and other Web technologies to collect information we need to support certain features of this site. "Cookies" are small data files that are written to and stored on the hard drives of the computers of visitors to and users of StrahmanValves.com.  Cookies do not read files on your hard drive.  Most Web browsers allow you to establish your own preferences about the use of cookies on your computer, including your ability to erase cookies from your hard drive, block our site from writing cookies to your hard drive, or prompt you to either accept or refuse to store our cookie.  If you decline the cookie generated by StrahmanValves.com, you may still use this site and place product orders, but accepting the cookies will make your return visit to our site easier by allowing StrahmanValves.com to recognize your computer.

We use cookies and other technologies to collect information about the ways you use our site — which pages you visit, which links you use, and how long you stay on each page. Cookies and other Web technologies are also used to support the features and functionality of our site — for example, to track the contents of your shopping cart as you move from page to page. These technologies also permit us to keep a record of your previous choices and preferences so that we can personalize your shopping experience and save you the trouble of reentering information that is already in our database.  Although you are not required to accept our cookies when you visit StrahmanValves.com, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of this site.

Information We Collect From Other Sources

We may supplement the Personally Identifiable Information we collect about you through your use of this site with information about you we collect in other ways. For example, if you call our toll-free number, we may collect your telephone number, match it to your other Personally Identifiable Information and add it to our database. We may also supplement the Personally Identifiable Information we collect about you through your use of this site with information from third parties, including data brokers.  By supplementing your profile with information from other sources, we are better able to provide product recommendations and special offers that will be of genuine interest to you. We may also use this additional information to further personalize our site and improve your shopping experience.

How Do We Use Your Personally Identifiable Information?

We may use the Personally Identifiable Information we collect about you in the following ways:

  • to fulfill your order for Strahman Valve products or services;
  • to provide you with the information, products and services you request or purchase;
  • to register your purchase for warranty or similar purposes;
  • to provide you with effective customer service;
  • to contact you with information and notices related to your use of this site or your purchases;
  • to invite you to participate in surveys and provide feedback to us;
  • to better understand your needs and interests;
  • to improve the content, functionality and usability of this site;
  • to improve our products and services;
  • to improve our marketing and promotional efforts; and

When Do We Disclose Your Personally Identifiable Information To Others?

In order to provide you with order fulfillment services, we may need to disclose your Personally Identifiable Information to our third party service providers and others who are necessary to support and process transactions on StrahmanValves.com.  Such third party service providers may include credit card companies, shippers, and data management and processing entities.  We will only disclose your Personally Identifiable Information to those third party service providers who have agreed to maintain the confidentiality of your information and who need it in order to provide a legitimate service to us in relation to your use of StrahmanValves.com.

Notwithstanding any other provision of this Online Privacy Statement, we may also disclose your Personally Identifiable Information, with or without giving you prior notice, when we believe that the law requires it, in response to legal process such as a search warrant, subpoena or court order, at the demand of governmental agencies, to protect our systems or business, to protect other visitors to the website, or to respond to an emergency.  If you engage in any illegal activity, or we reasonably suspect you of engaging in illegal activity, we may also disclose your Personally Identifiable Information to an appropriate law enforcement agency. We may also disclose your Personally Identifiable information with your affirmative consent.

How Can You Update or Correct Your Personal Information?

You may update your “account settings” information at any time and as often as necessary, including your name, contact information, credit card information, shipping and billing address and subscription and email preferences by clicking on “My Account” at StrahmanValves.com. Instructions for updating your information are provided under "My Account Settings." When you update your account settings, we will retain a copy of the prior version for our records.

This Online Privacy Statement Applies Solely To StrahmanValves.com

This Online Privacy Statement applies only to the website of Strahman Valves, Inc. and does not state the policies of any companies, entities, or organizations to which we may link, or which may be our business partners. You should carefully review the privacy policies of all third parties in order to determine how they treat your personal information.

Data Security

Strahman Valves Inc. has industry standard measures in place to protect the security of the Personally Identifiable Information we collect, retain, use and disclose. For example, we use the latest SSL technology to encrypt your credit card information as it travels over the Web. It is important that you understand, however, that no Web site or database is completely secure or “hacker proof.”

Although we use commercially reasonable efforts to maintain the privacy of your collected and retained Personally Identifiable Information, due to the risk of unlawful interception of and access to that information, we cannot guarantee, and you should not expect, that your Personally Identifiable Information or any other electronically communicated information between us will be absolutely confidential.  We assure you that we will endeavor to update our protective devices as encryption and other data security technology develops further.

Keep in mind, however, that you are also responsible for taking reasonable steps to protect your Personally Identifiable Information against unauthorized disclosure or misuse, for example, by protecting and using strong passwords.

Safety of Credit Card Transactions

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent credit card charges. If your bank does hold you liable for any of this $50.00, Strahman Valves Inc. will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using StrahmanValve.com. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Children and Minors

StrahmanValve.com is not directed at nor targeted to children and we are committed to complying fully with the Children's Online Privacy Protection Act. Accordingly, if you are under the age of thirteen, you are not authorized to provide us with your Personally Identifiable Information.  Users under the age of thirteen and their parents or guardians are cautioned that the Personally Identifiable Information volunteered to us by unauthorized children will be treated the same as information volunteered by an adult unless and until we become aware that the user is under the age of thirteen.  We do not use this site to knowingly solicit personal information from or to market to children.

International Users

Personal information received by us from the European Economic Area will be treated in compliance with the European Union ("EU") Safe Harbor Principles (the "Principles") and this Online Privacy Statement. For information about the Principles, you should visit the website of the United States Department of Commerce at export.gov/safeharbor.  If there is any conflict between the Principles and the privacy policies stated in this Online Privacy Statement, the Principles shall govern. This Online Privacy Statement outlines our general policies and practices for implementing the Principles, including the types of personal information gathered from users of StrahmanValves.com, how we use and disclose such personal information, and the notice and choice users have regarding that use.  This Online Privacy Statement applies to all personal information gathered or received by us through StrahmanValves.com regardless of its form (i.e., electronically, in a physical writing, or verbally). 

 Personally Identifiable Information transferred from the EU and relating to race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual’s health is considered "Sensitive Information" under the Principles.  Site users in the EU will be given the affirmative choice of opting-in to disclosures of Sensitive Information to third parties or for uses for purposes other than those for which it was originally collected or subsequently authorized. 

 We monitor ourselves to assure compliance with the Principles and this Online Privacy Statement and will periodically verify that this Online Privacy Statement is accurate, complete, prominently displayed, properly implemented, accessible to site users, and in conformity with the Principles. EU users may raise any concerns about our use of personal information and Sensitive Information by using the strahman@strahman.com email address.  Any complaints or disputes regarding the use or disclosure of personal information will be promptly investigated and we will attempt in good faith to resolve them.  If a complaint or dispute cannot be resolved through our internal efforts and process, we agree to dispute resolution using an independent resource such as a third party dispute resolution provider.

 EU users must comply with this Online Privacy Statement and all applicable federal, state, local, and international laws and regulations, including, but not limited to, United States export control laws. Users of this site are not permitted to reside or be located in, under the control of, or be a national or resident of, any country under embargo by the United States, identified by the United States as a "Specially Designated National," or contained in the Denied Persons List maintained by the Bureau of Industry and Security of the United States Department of Commerce.  To the extent your use of StrahmanValves.com is not legal in your jurisdiction; your use is at your own risk.

Anything’s possible… just ask!